Refund policy

INVENTORY FINAL SALES

All the products marked as "INVENTORY FINAL SALE" are FINAL SALES. We do not accept returns or refunds. An Exchange will be accepted for items damaged in transit.

 

RETURNS


You may return your unused products within 7 Days after the date of delivery. There will be a 15% restocking fee deducted from your return, Plus a flat fee of 5 dollars for return shipping.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


NON-RETURNABLE ITEMS
Rezo Accessories 


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds (if any) are granted:


Product with any signs of use

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 Days after the date of delivery.


All damaged or missing item reports must be submitted within 72 hours after the order is delivered. Once reported, our shipping department will directly be responsible for following up on damaged or missing products.

Rëzo is not responsible for lost or stolen products.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the return is approved or rejected.

If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within 3-5 business days. 


Remember, it may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at info@rezohaircare.com.


FLASH SALE ITEMS ARE FINAL SALE (Only regular priced items may be refunded).


EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rezohaircare.com.

and send your item to:
RËZO (returns dept.)
625 Central Avenue, Suite #3
Westfield, NJ 07090

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.